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Call Monitoring Capabilities
Ensure call quality benchmarks are being met by snooping into live calls and listening to live conversations with the customer. Assist your agents by giving cues for better interactions without hampering customer experience with the call whisper button. Participate in the on-going conversation between the agent and customer with call barging.
Get track of real-time agent activity and availability status. A smart combination of filters to let you monitor a large workforce in a faster and easier manner. Have your agent list filtered with just a click and keep a close eye on the agent activities.
Tailor-made SLA Thresholds
Configure your SLA for agent breaks, call duration, hold time, and wrap time. Get notifications for threshold breaches and have a color-coded view of agent monitoring to easily pick out the personnel that needs process improvement. Ensure your timelines are being met and productivity is not getting hampered by the real-time status of these metrics.
Crisp summary of agents, customers, and calls being handled in the system with real-time and historical stats. Effective-to-use color-coded stats for easier identification. Bifurcated data views to keep a check on call quality performance in real-time. Configure your durations for data refresh as per your requirement and have a personalized view of the business metrics.
Monitor Your Call Center Service Quality
Get an instant access to the key call center metrics and improve customer care
Reports & Dashboards
Get access to comprehensive reports and customize them on the basis of your specific needs
Monitor agents by listening live calls and assisting them during any call if required
Looking for a Complete Call Center Software?
We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot
We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot which is enabling Human Line Conversation. Our customers interact with Ameyo’s VoiceBot by perceiving it as a Liveperson, so they respond in a similar way. Moreover, we can able to achieve a 40% cost saving on operational costs due to automated calls.
Thanks a lot for the Wonderful Product.
Special Thanks to the team for patiently handling our request & delivering beyond expectations.
Ameyo helped Gulf African Bank make their business more efficient and profitable by offering them unique solution
At GAB we have had the pleasure to use the system for about 2 years now. Overall, it has been able to meet the desired expectations that we had as well as improved our quality of service.
Contact Center Team Leader
Metro Edge Technologies increases its productivity by 60%
Ameyo’s Remote Contact Center Solution has helped us increase our productivity by 60%. It is a very effective solution that helps our agents
Khan Bank chooses Ameyo because of its highly efficient, flexible, and secure solution
The implementation scale was huge with lot of complexity. It was a major task for us to comply with security requirements and other business requirements. The project team worked effortlessly, satisfying all the requirements.
CX Senior Specialist
Unitel embarks on a journey of digital transformation with Ameyo
Since deploying Ameyo solution – IVR interactions increased almost 20%, taking from physical and costly agents to self-service. The way we configure the IVR system is very smooth and drag & drop and doesn’t involve IT & engineers.
Chief Information Officer
Globiva’s overall conversions have gone up by 12-15% using Ameyo’s Omnichannel Solution
Globiva’s overall conversions have gone up by 12-15% using Ameyo’s Omnichannel Solution. It provides tremendous data utilization and configuration capabilities that makes it a choice for premium service providers. We are using this solution for our international as well as domestic processes for its shortest response time and amazing dialer capabilities.
Vikram Singh Nathawat
Director and Co-Founder
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