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Call Quality Monitoring Tools

Achieve 100% Call Quality Benchmark

Trusted by 2000+ Brands across 60+ Countries

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Aegon Life
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BYJU'S
ZOHO
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Call Monitoring Service

Call Monitoring Capabilities

Ensure call quality benchmarks are being met by snooping into live calls and listening to live conversations with the customer. Assist your agents by giving cues for better interactions without hampering customer experience with the call whisper button. Participate in the on-going conversation between the agent and customer with call barging.

Reporting and Monitoring

Agent Monitoring

Get track of real-time agent activity and availability status. A smart combination of filters to let you monitor a large workforce in a faster and easier manner. Have your agent list filtered with just a click and keep a close eye on the agent activities.

Scheduling Periodical Reports

Tailor-made SLA Thresholds

Configure your SLA for agent breaks, call duration, hold time, and wrap time. Get notifications for threshold breaches and have a color-coded view of agent monitoring to easily pick out the personnel that needs process improvement. Ensure your timelines are being met and productivity is not getting hampered by the real-time status of these metrics.

Real-Time CRM Updation

Real-Time Stats

Crisp summary of agents, customers, and calls being handled in the system with real-time and historical stats. Effective-to-use color-coded stats for easier identification. Bifurcated data views to keep a check on call quality performance in real-time. Configure your durations for data refresh as per your requirement and have a personalized view of the business metrics.

Monitor Your Call Center Service Quality

wallboard
Wallboard

Get an instant access to the key call center metrics and improve customer care

Reports & Dashboards
Reports & Dashboards

Get access to comprehensive reports and customize them on the basis of your specific needs

Monitoring
Call Monitoring

Monitor agents by listening live calls and assisting them during any call if required

Looking for a Complete Call Center Software?

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