Call Quality Monitoring Tools

Achieve 100% Call Quality Benchmark

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    Call Monitoring Service

    Call Monitoring Capabilities

    Ensure call quality benchmarks are being met by snooping into live calls and listening to live conversations with the customer. Assist your agents by giving cues for better interactions without hampering customer experience with the call whisper button. Participate in the on-going conversation between the agent and customer with call barging.

    Reporting and Monitoring

    Agent Monitoring

    Get track of real-time agent activity and availability status. A smart combination of filters to let you monitor a large workforce in a faster and easier manner. Have your agent list filtered with just a click and keep a close eye on the agent activities.

    Scheduling Periodical Reports

    Tailor-made SLA Thresholds

    Configure your SLA for agent breaks, call duration, hold time, and wrap time. Get notifications for threshold breaches and have a color-coded view of agent monitoring to easily pick out the personnel that needs process improvement. Ensure your timelines are being met and productivity is not getting hampered by the real-time status of these metrics.

    Real-Time CRM Updation

    Real-Time Stats

    Crisp summary of agents, customers, and calls being handled in the system with real-time and historical stats. Effective-to-use color-coded stats for easier identification. Bifurcated data views to keep a check on call quality performance in real-time. Configure your durations for data refresh as per your requirement and have a personalized view of the business metrics.

    Monitor Your Call Center Service Quality


    Get an instant access to the key call center metrics and improve customer care

    Reports & Dashboards
    Reports & Dashboards

    Get access to comprehensive reports and customize them on the basis of your specific needs

    Call Monitoring

    Monitor agents by listening live calls and assisting them during any call if required

    Looking for a Complete Call Center Software?

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