Ameyo and Exotel Announce Merger

Are Remote Contact Centers the Future?

Reimagining Remote Customer Experience in the Pandemic Era

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As a worldwide concern over COVID-19 (coronavirus) grew, we saw businesses adapting to the new way of working. Contact centers saw some significant changes as the managers and agents transitioned to a remote working environment. But the question remains – is this short term or are we looking at remote contact centers as the new way of working.

“71% of businesses are looking at remote operations for the long term.”

We conducted a survey to understand the trends and how business leaders are looking at the changing Customer Experience landscape. 

In this whitepaper you will get insights into:

  • The evolution of workplace
  • Critical challenges for Remote Contact Centers
  • Impact of remote operations on Customer Experience
  • How Remote Contact Center software can transform your customer experience

In this whitepaper you will learn:

  • The essential capabilities of a WFM solution that were required by SMB and Large Contact Centers before the arrival of Omni-Channel Contact Centers.
  • The Complexities introduced by the presence of multiple channels along with the WFM capabilities that are needed to address them.