There is a possibility that a customer uploaded multiple attachments with a ticket. In such scenarios, the agent may want to download these attachments. Earlier, the agent had to download these attachments one by one, which was a tedious task.
Now, the capability to download all attachments with one click has been provided. The agents can download all attachments from one place. A download icon has been provided in the ticket listing bar, through which the agents can download attachments in the zip format.
This will help to save time and improve efficiency.
