Many businesses allow their customers to select their preferred language over the website or mobile application chat. The customer can then proceed to chat with the chatbot or live agent in their preferred language, however, default system messages such as <Agent> has joined the chat, or the next available agent will join the chat, were standard across all languages.
These default system messages can now be customized for each supported language, to adapt to the region or language-specific mannerisms, for a more personal touch.
