One of the negative effects of WFH necessitated by the COVID-19 pandemic has been difficulty in coordinating the entire team, for the manager. This is felt acutely in contact centers, as Supervisors are unable to effectively relay instructions to Agents, like switching to secondary call context or other important instructions.
Ameyo Supervisors can now use the internal chat feature to-
- Broadcast messages to selected or all agents
- Require an acknowledgment of the broadcasted message by the Agents, and
- View which agents have acknowledged or not yet responded to messages.
