Case Study
Leading Financial Service Provider
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Use Case
Omnichannel Interactions
Region
Industry
Finance
About the company
Founded in 1956, the company provides a diverse range of financial services including personal, business and corporate banking as well as asset management, stockbroking and treasury services. With a resilient vision of transforming itself into the most preferred banking partner in Africa, the company is consistently building profitable, lifelong customer relationships through the provision of a wide range of innovative financial products and services. It is offering world class financial solutions to the benefit of all its stakeholders with a proven record of mergers and acquisitions of financial institutions operating in Southern Africa.
Challenges
- Siloed Communication Channels
- Weak Reporting and Analytics
- Inefficient Agent Performance Monitoring
- Process Complexity
Solutions
- Unified Interactions
- Simplified Customer Journey
- Enhanced Customer Insights
- Improved Agent Productivity
- Informed Business Decisions
- Improved RoI
Ameyo's Solution
Before connecting to Ameyo, the company was facing monitoring and reporting issues for agent performance analysis. Aligned to their collective needs, Ameyo offered an all-in-one solution- Ameyo Fusion CX. With key capabilities like 360° customer view and AI-based ticket prioritization, Ameyo Fusion CX proved out to be just the right fit for the company with a smooth, quick, and on-time implementation.