Conversations19 – Kenya
Sept 4, 2019
The Goldmine of Contact Center Best Practices
July 03, Nairobi, Kenya
In Association with
What's in it for You?
Same “Processes” don’t yield different results. To better your Call center operations become aware of emerging Contact Center technologies and trends. Modern Contact Center processes combine omnichannel touchpoints with Quality control and Compliance.
Conversations’19 brings to you actionable advice from Customer Service experts and Solution Architects who led Enterprise Contact Center deployments across BFSI Verticals in Africa, India, Middle East, and the Asia Pacific.
Panel Discussion
How to build a Modern Contact Center process?
- Learn how successful organizations in growing economies tackle the challenge of Customer focus.
- Get actionable insights into building a future-ready contact center.
- An unbiased perspective on evaluating the right contact center solution for your business
Speakers
Rahul Zutshi
Director – Marketing & Strategy
Ameyo
Saumya Tripathi
Regional Manager – East Africa, Ameyo
Shobhit Gupta
Associate Vice President International Business, Ameyo
Irene Taruru
Managing Director, Sales Marketing at Unimax Company Limited
Pauline Warui
Founder EA Customer Care Centre
Rebecca obondi
Customer Service Leader Africa.
