Can Help Create Great Customer Experience
Integrate Ameyo with Freshdesk to have comprehensive, personalized customer interactions to deliver high levels of customer service. Improve agent productivity with features such as One-click dial, ticket management. Automated pop-ups to prevent the agent from losing out on an ongoing task.
Get a holistic view of customer information by connecting Ameyo with Salesforce CRM. Earn a competitive edge by empowering your agents to instantly build rapport with the customers. Integrating Ameyo with Salesforce ensures your sales and support teams are in-sync round the clock to deliver a great customer experience.
Build a strong base of loyal customers by integrating Ameyo with Zendesk. Instantly respond to customer requests by using a unified screen with all the customer information. Provide 24/7 customer support along with personalized responses to improve customer satisfaction.
Integrating Ameyo with Zoho CRM to have personalized, contextual customer interactions and delivering a seamless customer experience.Workflow automation and intelligent call routing to serve the customers better. Review and analyze recorded call logs for agent training and productivity.
Integrate Ameyo with Sugar CRM to improve agent productivity and operational efficiency by streamlining the outbound calls, workflow automation. Improve customer satisfaction and experience by empowering agents to offer personalized greetings by accessing each customer’s information on a unified desktop.
Seamlessly work between Ameyo and Microsoft Dynamics to achieve top-level efficiency. Enable agents to deliver personalized services with the help of customer profile information displayed in an intuitive user interface. Improve your contact center productivity to reach new heights of business growth.
Improve your agent productivity and customer satisfaction by integrating Ameyo and Lead Squared. Manage lead activities and capture all lead details at one place. One-click call option and automated workflows to improve agent efficiency.
FusionCX is an award winning platform that combines features of Ameyo Omni and Ameyo CX CRM. The platform is built to empower businesses with a fluid customer journey across touchpoints. It offers customer intelligence and advanced case management features to derive customer behavior, powerful insights so as to reach informed business decisions.True Customer Experience
CTI and CRM integration questions answered
Computer Telephony Integration (CTI) is any technology that enables computers to interact with telephones. This technology is primarily used in call centers and is often used to describe desktop interactions that improve human agents’ productivity.
An application program interface (API) is a set of routines, protocols, and tools for building software applications
Ameyo has 3 key integration approaches: URL Based Integration, Web Toolbar Integration, Socket Based Integration
Ameyo can integrate with most of the 3rd party systems, Example: CRM (Salesforce, Vtiger, Zoho, Talisma etc.), Ticketing Solutions (Zendesk, Freshdesk etc.), Core Banking Solutions, Billing/ BI Tools, Third Party Payment IVR. However, feasibility check is required before any new integration approach.
Ameyo is fully capable of co-existing with the current infrastructure of an organization. Eg, PBX, CRM, Ticketing, customer's existing database or any kind of hard phones or soft phones. There are various methods of integration through which this can be made possible. Example: URL based integration or web toolbar integration in case of a CRM.