Integration with leading CRMs and Helpdesk systems
Unified view of conversation history to have contextual dialogue
Complete voice capabilities with automated operations
Integrate with all the major CRMs, helpdesk, and ticketing systems with Ameyo’s readily available connectors. That’s not all, you get to combine any existing system that the business might already be using with Ameyo’s robust integration capabilities.
Let your agents drive qualified conversations by enabling them with the right set of customer information using CTI integration. Once the call gets connected, a screen pop-up reflects on the agent’s uni screen that displays relevant customer information which helps them tweak their sales pitch accordingly.
Eliminate the need to manually perform telephony functions like putting calls on hold, call transfer, call conferencing, etc. with Ameyo’s powerful call management features. Moreover, you get to automate manual tasks such as automatically uploading the lead list to further boost agent productivity along with auto-routing inbound calls to the most suitable agent based on their skills and expertise.