Logo
Great Place to Work - Certified

Drishti Cloud IVR
Level Up your CX Game with IVR over Cloud

The most Economical and Value driven, incoming contact center over cloud

Trust of 2000+ Enterprises in 60+ Countries

leadsquared

Hosted IVR Software to Transform Inbound Call Management

Be there for Customers

Intelligent routing to boost customer satisfaction

Be Perceived as an Enterprise

Enhance your brand image with holistic customer care

Live Insightful Monitoring

Real-time understanding of customer needs

Minimum Infrastructure

Configurable workflows to increase conversion rate

Parallel-Predictive-Dialing

BE THERE FOR CUSTOMERS
Never Miss a Business Lead

Respond to all calls and address customer queries professionally. Reduce caller waiting time and direct them to the concerned department or agent if required

Get Started

Position as an Enterprise

BE PERCEIVED AS AN ENTERPRISE
Position as an Enterprise

Make your company appear larger than it actually is while enhancing your company’s image and gaining loyal customers using a holistic customer care system.

Get Started

Emergency Call Routing

LIVE INSIGHTFUL MONITORING
Listen to Your Customers

Listen to actual conversations happening live or previous recordings to understand the true voice of the customers and the quality of customer handling experience

Get Started

No-need-for-big-traditional-infrastructure

MINIMUM INFRASTRUCTURE
No need for big, traditional infrastructure

As the complete setup is over the cloud, you do not have take burden or worry about additional, unwanted space in your premises for huge IT infrastructures

Get Started

Hosted IVR Solution for High Customer Satisfaction

List of Hosted IVR Features to improve inbound call center experience

Customized IVR Call Flow
Customized IVR Call Flow
Drag and Drop IVR Designer
Drag and Drop IVR Designer
Personalized Prompts
Personalized Prompts
24:7 Availability
24/7 Availability
IVR Self Service
IVR Self Service
IVR-Call-Routing
IVR Call Routing
Flexible Deployment model
Flexible Deployment model
Multi-level IVR
Multi-level IVR
Skill-based Routing
Skill-based Routing
Voice Logger
Voice Logger
Office Hour Management
Office Hour Management
Call Reporting & Dashboards
Call Reporting & Dashboards

Are you ready to delight your customers?

Frequently Asked Questions

When a caller(customer) dials the IVR number (of your company), the CTI card handles the telecom signaling, call connection part. IVR Application receives the call, play WAV files(audio files), detect DTMF digits or does speech recognition, retrieves information as per the DTMF or Speech Command, and play the required wav files as per the scenario. Basically, the IVR discovers the purpose of the call, gathers information from the callers, routes the calls automatically, segments the calls by priority, and enable the companies to supply agents for resolving the complex customer issues.

Watermark

Some major types of IVR Systems are:

  • Inbound IVR: Users call the IVR number, so it is called inbound IVR.
  • Outbound IVR: IVR calls out to the users, so it is called outbound IVR.
  • OnPremise IVR: IVR system which is installed on the premise to be used exclusively by the company. It was the only kind of IVR before(basic).
  • Hosted IVR(Drishti Cloud IVR): With the advent of web-based applications as well as internet penetration, it is now possible to host the IVR system remotely. So it is called a hosted IVR system. (advanced)
Watermark

  • Having deployed hosted IVR, you only need to worry about the application part, call flow, IVR prompts, script etc. and not worry about the concerns related to infrastructure space.
  • Drishti Cloud IVR (Hosted IVR) service offers you the quickest time to go live with an IVR system.
  • Drishti Cloud IVR (Hosted IVR) can allocate more channels to handle more calls simultaneously than a normal IVR system.
Watermark