Elevate your Customer Experience

with an Omnichannel Contact Center Software

Trust of 2000+ Enterprises in 60+ Countries

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Channel of Choice

Engage with the customers on their preferred channel

Single View of Customer

Get a unified view of the customer journey

Automate Operations

Faster customer service with automated rules

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Monitor every Channel

Channel specific monitoring & reporting

Channel of Choice

Be Where Your Customers Are

Interact with your prospects and customers on the channel of their choice. Voice, email, webchat, mobile app, voicebot, chatbot, social media, WhatsApp, Play Store, Instagram – have contextual conversations on any and every channel to serve your customer better.

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single-view

Single View of Customer

Get a Unified View of All Channels

Ameyo’s unified agent desktop allows the customer service reps to access all the customer information on a single screen. Agents can then group related interactions into one conversation to preserve the context and thus, have personalized conversations for higher customer satisfaction.

Automate Operations

Automate Your Workflows with Intelligent Routing

Intelligently route incoming interactions from different channels to the right agent based on their skill, workload, customer category. At the same time, streamline your workflows using business rules based on an event occurring i.e. Event-based Rules or when a certain time has lapsed aka Time-based Rules.

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Monitor every Channel

Make Every Channel Effective

Get channel-wise reports to identify the channels most preferred by your prospects and customers and which ones need a change of strategy. Additionally, monitor the agents’ real-time performance along with getting drilled-down reports to get the right picture and draw actionable insights.

Going the Omnichannel Way with Ameyo

voice

Powerful Voice Capabilities

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Seamless Integrations

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Unified Agent Desktop

Report-&-Dashboard

Channel Reporting

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Omnichannel Routing

WhatsApp

social media

Social Media

email

Email

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Live Chat

AI-bots

Chatbot/ Voicebot

What Our Customers Say

Ready to Setup Your Omnichannel Contact Center?

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