Engage with the customers on their preferred channel
Get a unified view of the customer journey
Faster customer service with automated rules
Channel specific monitoring & reporting
Interact with your prospects and customers on the channel of their choice. Voice, email, webchat, mobile app, voicebot, chatbot, social media, WhatsApp, Play Store, Instagram – have contextual conversations on any and every channel to serve your customer better.
Ameyo’s unified agent desktop allows the customer service reps to access all the customer information on a single screen. Agents can then group related interactions into one conversation to preserve the context and thus, have personalized conversations for higher customer satisfaction.
Intelligently route incoming interactions from different channels to the right agent based on their skill, workload, customer category. At the same time, streamline your workflows using business rules based on an event occurring i.e. Event-based Rules or when a certain time has lapsed aka Time-based Rules.
Get channel-wise reports to identify the channels most preferred by your prospects and customers and which ones need a change of strategy. Additionally, monitor the agents’ real-time performance along with getting drilled-down reports to get the right picture and draw actionable insights.