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Elevate your Customer Experience with an Omnichannel Contact Center Software

Trust of 2000+ Enterprises in 60+ Countries

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Channel of Choice

Engage with the customers on their preferred channel

Single View of Customer

Single View of Customer

Get a unified view of the customer journey

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Automate Operations

Engage with the customers on their preferred channel

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Channel of Choice

Faster customer service with automated rules

Be Where Your Customers Are

Be Where Your Customers Are

Interact with your prospects and customers on the channel of their choice. Voice, email, webchat, mobile app, voicebot, chatbot, social media, WhatsApp, Play Store, Instagram – have contextual conversations on any and every channel to serve your customer better.

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Personalized Borrower Experience

Get a Unified View of All Channels

Ameyo’s unified agent desktop allows the customer service reps to access all the customer information on a single screen. Agents can then group related interactions into one conversation to preserve the context and thus, have personalized conversations for higher customer satisfaction.

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automate-workflow

Automate Your Workflows with Intelligent Routing

Intelligently route incoming interactions from different channels to the right agent based on their skill, workload, customer category. At the same time, streamline your workflows using business rules based on an event occurring i.e. Event-based Rules or when a certain time has lapsed aka Time-based Rules.

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Improve Visibility of SLAs & KPIs

Make Every Channel Effective

Get channel-wise reports to identify the channels most preferred by your prospects and customers and which ones need a change of strategy. Additionally, monitor the agents’ real-time performance along with getting drilled-down reports to get the right picture and draw actionable insights.

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Going the Omnichannel Way with Ameyo

Powerful Voice Capabilities
Powerful Voice Capabilities
Seamless Integrations
Seamless Integrations
Unified Agent Desktop
Unified Agent Desktop
Channel Reporting
Channel Reporting
Omnichannel Routing
WhatsApp
WhatsApp
Social Media
Social Media
Email
Email
Live Chat
Live Chat
Chatbot
Chatbot/ Voicebot

Ready to Setup Your Omnichannel Contact Center?