Elevate your Customer Experience with an Omnichannel Contact Center Software
Trust of 2000+ Enterprises in 60+ Countries
Channel of Choice
Engage with the customers on their preferred channel
Single View of Customer
Get a unified view of the customer journey
Automate Operations
Engage with the customers on their preferred channel
Channel of Choice
Faster customer service with automated rules
Be Where Your Customers Are
Interact with your prospects and customers on the channel of their choice. Voice, email, webchat, mobile app, voicebot, chatbot, social media, WhatsApp, Play Store, Instagram – have contextual conversations on any and every channel to serve your customer better.
Get a Unified View of All Channels
Ameyo’s unified agent desktop allows the customer service reps to access all the customer information on a single screen. Agents can then group related interactions into one conversation to preserve the context and thus, have personalized conversations for higher customer satisfaction.
Automate Your Workflows with Intelligent Routing
Intelligently route incoming interactions from different channels to the right agent based on their skill, workload, customer category. At the same time, streamline your workflows using business rules based on an event occurring i.e. Event-based Rules or when a certain time has lapsed aka Time-based Rules.
Make Every Channel Effective
Get channel-wise reports to identify the channels most preferred by your prospects and customers and which ones need a change of strategy. Additionally, monitor the agents’ real-time performance along with getting drilled-down reports to get the right picture and draw actionable insights.
Going the Omnichannel Way with Ameyo
Powerful Voice Capabilities
Seamless Integrations
Unified Agent Desktop
Channel Reporting
Omnichannel Routing
Social Media
Live Chat
Chatbot/ Voicebot
Ready to Setup Your Omnichannel Contact Center?
Ameyo empowered Awash Bank with an end-to-end system
Ameyo empowered us with an end-to-end system that was easy to use. Furthermore, we were delighted with the capability of the solution to match to our specific business processes and enhance our customer experience
Yohannes Tsegaye
Director, Customer Experience Directorate | Awash Bank
Ameyo is a feature-rich solution with several integration capabilities
We have been using Ameyo to handle our calling operations and the journey has been really good so far. It is a feature-rich solution with several integration capabilities, which truly makes Ameyo our first-ever choice in contact center solutions space. What further aligns Ameyo with us is our shared vision of expanding in the Middle East region and I am sure Ameyo will help HalaSat in the mission.
AlHashem
Contact Center Manager
We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot
We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot which is enabling Human Line Conversation. Our customers interact with Ameyo’s VoiceBot by perceiving it as a Liveperson, so they respond in a similar way. Moreover, we can able to achieve a 40% cost saving on operational costs due to automated calls.
Thanks a lot for the Wonderful Product.
Special Thanks to the team for patiently handling our request & delivering beyond expectations.
Kumar Konar
Collection Head
Ameyo helped Gulf African Bank make their business more efficient and profitable by offering them unique solution
At GAB we have had the pleasure to use the system for about 2 years now. Overall, it has been able to meet the desired expectations that we had as well as improved our quality of service.
Phidelis Mwarenge
Contact Center Team Leader
Metro Edge Technologies increases its productivity by 60%
Ameyo’s Remote Contact Center Solution has helped us increase our productivity by 60%. It is a very effective solution that helps our agents
Kingsley Bennett
CEO
Khan Bank chooses Ameyo because of its highly efficient, flexible, and secure solution
The implementation scale was huge with lot of complexity. It was a major task for us to comply with security requirements and other business requirements. The project team worked effortlessly, satisfying all the requirements.
Bilegt Tumurkhuyag
CX Senior Specialist
