Looking for a Ozonetel Alternative for your Business
If you are looking for Ozonetel alternatives, your search ends here. Ameyo offers you a flexible, reliable, secure, and fast cloud call center solution.
-- Trusted by 2000+ Enterprises in 60+ Countries --
The Cloud Call Center Software of Choice
Ameyo Vs Ozonetel - How Ameyo is better than Ozonetel
Features for all your Call Center Needs
Ameyo’s advanced customer experience platform provides an array of inbound call center and outbound call center features. From on-call features like hold, mute, conference, and transfer to advanced dialers like predictive, progressive, and preview, Ameyo being the best alternative to Ozonetel allows an integrated and holistic customer service experience.
The Most Secured Call Center Solution
Securing customer data is a serious business. Ameyo’s multi-layered security features such as strict access control, enabling captcha, AES 256 based data encryption, DTMF tone masking, number masking, strict password policies, among others ensure enterprise-grade security for enterprises. Additionally, the Ameyo platform is PCI DSS compliant along with being ISO 27001 and ISO/IEC 27018 Certified.
Detailed Reports and Live Dashboards
Ameyo understands the need to have comprehensive reports and live dashboards for supervisors to make effective decisions. Ameyo’s call center solution comes with call center reports for missed call segregation, the number of calls handled, agent performance report, AHT, ACD report – to name a few. Additionally, the agents can self-monitor their performance on relevant parameters. Using live dashboards, managers can also get real-time data and improve call center management.
Plug and Play Integrations
Do not limit your call center operations. Ameyo offers quick and easy integrations with CRMs and other third-party systems such as Salesforce, LeadSquared, Zendesk, Freshdesk Mint, Zoho, Microsoft Dynamics, Sugar, Kapture, and FreshSales, etc. Having integrated systems eliminate the silos and enable the agents to easily use the call center system and deliver a holistic customer experience.
Flexibility to Work from Anywhere
Do not confine your call center to a location. Being one of the best Ozonetel competitors, with Ameyo you can have your agents work remotely using their laptop application, mobile phone, or even their landline phone – with the supervisor having complete visibility of their performance with remote monitoring dashboards. With easy remote agent login and remote governance with 360-degree application infrastructure management, you can set up your virtual call center from anywhere, anytime.
Ensure Business as Usual
No more downtime or server disconnect with Ameyo’s robust call center solution for enterprises. Unlike Ozontel, Ameyo offers 99.995% uptime with High Availability (HA) and Disaster Recovery (DR) mechanisms in place. This allows the business to be available for the customers 24*7*365 days.
Boost your sales conversions and customer service experience with the best call center software!
We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot
We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot which is enabling Human Line Conversation. Our customers interact with Ameyo’s VoiceBot by perceiving it as a Liveperson, so they respond in a similar way. Moreover, we can able to achieve a 40% cost saving on operational costs due to automated calls.
Thanks a lot for the Wonderful Product.
Special Thanks to the team for patiently handling our request & delivering beyond expectations.
Ameyo helped Gulf African Bank make their business more efficient and profitable by offering them unique solution
At GAB we have had the pleasure to use the system for about 2 years now. Overall, it has been able to meet the desired expectations that we had as well as improved our quality of service.
Contact Center Team Leader
Metro Edge Technologies increases its productivity by 60%
Ameyo’s Remote Contact Center Solution has helped us increase our productivity by 60%. It is a very effective solution that helps our agents
Khan Bank chooses Ameyo because of its highly efficient, flexible, and secure solution
The implementation scale was huge with lot of complexity. It was a major task for us to comply with security requirements and other business requirements. The project team worked effortlessly, satisfying all the requirements.
CX Senior Specialist
Unitel embarks on a journey of digital transformation with Ameyo
Since deploying Ameyo solution – IVR interactions increased almost 20%, taking from physical and costly agents to self-service. The way we configure the IVR system is very smooth and drag & drop and doesn’t involve IT & engineers.
Chief Information Officer
Globiva’s overall conversions have gone up by 12-15% using Ameyo’s Omnichannel Solution
Globiva’s overall conversions have gone up by 12-15% using Ameyo’s Omnichannel Solution. It provides tremendous data utilization and configuration capabilities that makes it a choice for premium service providers. We are using this solution for our international as well as domestic processes for its shortest response time and amazing dialer capabilities.
Vikram Singh Nathawat
Director and Co-Founder
Sankar Rao A.
Director - Products
Sr Network Engineer
Head of Electronic Banking
System Support Engineer