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customer retention

Why and How To Measure Customer Support ROI
With customer experience research giants predicting CX to overtake price and product as the key brand differentiator by the year 2020, Customer Support ...
Why FCR is no more just a First Call Resolution rate?
Customer Service has come a long way since the last two decades. Customer Service or Customer Support is no more mere operations but an experience now. ...
The Fundamentals of Customer Retention
Could anyone guess the hardest job companies are facing nowadays? No, its not Sales anymore or Marketing, it is how to retain customer loyalty. With mos...