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Ameyo and Exotel Announce Merger

How to Ace your Customer Support

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About Pravin

Pravin is a Sr. member of the support team at Ameyo. Recognized throughout his career for being a visionary operations leader, leveraging in-depth knowledge, he brings in more than a decade of experience in Contact center technology and customer experience.

Key Highlights from the Episode

  • Evolution of customer support expectations – voice to omnichannel
  • Differentiating between Direct and Partner support
  • Support process for Enterprise and startups
  • Building a global customer support team
  • Ways to empower your partners and customers

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Mansi

Mansi Bhatia

Presenter