How to Ace your Customer Support
Pravin is a Sr. member of the support team at Ameyo. Recognized throughout his career for being a visionary operations leader, leveraging in-depth knowledge, he brings in more than a decade of experience in Contact center technology and customer experience.
Key Highlights from the Episode
Evolution of customer support expectations – voice to omnichannel
Differentiating between Direct and Partner support
Support process for Enterprise and startups
Building a global customer support team
Ways to empower your partners and customers