Adoption of Technology: Empowering your Customer Support Team

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About Shep Hyken

Shep Kyken is a customer service and experience speaker and is an international leading authority on customer service, customer experience and loyalty in business. Shep works with companies and organizations that want to create amazing customer service experiences for their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time, Be Amazing or Go Home, The Convenience Revolution and I’ll Be Back.

Key Highlights from the Episode

  • Adaption of technology in the post-pandemic world by customers.
  • Customer Engagement Channels: Which is better for customer retention?
  • Why technology should empower agents to win customers for enhanced customer satisfaction. 
  •  Best Practices for handling different segments of customers

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Nishant Kadian

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