Adoption of Technology: Respond to Customer Demand in Real-time
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About Adrian Swinscoe
Adrian Swinscoe is a customer experience advisor, author, speaker, workshop leader, and aspirant punk at Punk CX. He is a Forbes contributor, blogger & podcaster, and frequent conference speaker, panel participant, and Chair. He has worked with a range of well-known brands as well as numerous fast-growing and entrepreneurial firms. He helps organizations of all sizes deliver better customer service and customer experiences.
Key Highlights from the Episode
- New age Experience: Automation Meets Customer Experience
- Impact of Pandemic on Leadership and CX
- The Rising Importance of Employee Experience
- Right Technologies Enhance CX and Customer Service
- Operationalize the Meeting of Customer Demands
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Nishant Kadian
Presenter
