Ameyo and Exotel Announce Merger

How to go Global with your Customer Engagement Strategy

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About Mukund

Mukund is the Senior VP of Business at Urban Company. With an MBA from The Tuck School of Business at Dartmouth, he has previously worked with brands like Zomato and Boston Consulting Group before joining Urban Company.

Key Highlights from the Episode

  • Traditional to modern times – how has customer engagement changed
  • Is omnichannel the way to go with self-service at the forefront
  • Alleviating the COVID-19 crisis with a WFH solution
  • Build the right strategy for businesses of all sizes
  • Points to keep in mind while building a global customer engagement strategy

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Mansi Bhatia