How to go Global with your Customer Engagement Strategy
Mukund is the Senior VP of Business at Urban Company. With an MBA from The Tuck School of Business at Dartmouth, he has previously worked with brands like Zomato and Boston Consulting Group before joining Urban Company.
Key Highlights from the Episode
Traditional to modern times – how has customer engagement changed
Is omnichannel the way to go with self-service at the forefront
Alleviating the COVID-19 crisis with a WFH solution
Build the right strategy for businesses of all sizes
Points to keep in mind while building a global customer engagement strategy