Ameyo and Exotel Announce Merger

Business Vs Operational KPIs: The True Measure of Success

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About Prince

Prince is the Vice President, Product Management at Ameyo. With an experience of more than 15 years in product development and management in the Contact Center and Customer Experience industry.

Key Highlights from the Episode

  • Evolution of businesses –  Changing role of IT over the years
  • Do we really need to move from Operational to Business KPIs
  • Factors that brought about this change in the way we measure the success of a department or business
  • How KPIs differ across departments and even geographies
  • How is artificial intelligence shaping the business analytics

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Mansi Bhatia