Arpit brings with him more than a decade of experience and has worked with Honeywell and IBM in the past and is currently heading the Cloud Infrastructure and Support at Ameyo. With his extensive experience in working with startups and enterprises, he brings in a plethora of knowledge in the domain.
Key Highlights from the Episode
- How to Identify if your business needs a Contact Center
- Right time to shift from PaaS to SaaS
- Addressing the Challenges in setting up a Contact Center
- Pre-requisites to get started with a cloud call center
- Choosing the best solution for your business – some tips and tricks