How to Successfully Deliver Enterprise Contact Center Projects in Emerging Markets
Tejas is credited with the success of delivering enterprise-level projects in India, Cambodia, and Mongolia. With almost a decade of experience, having previously worked with brands like Tata Sky, iGate, and Apriso, she is currently working as a Project Manager at Ameyo.
Key Highlights from the Episode
Understanding the project life-cycle and the role of a Project Manager
How to break the geographical barriers to deliver large call center projects
How to maintain the balance between business and technology
How to effectively manage the customer expectations
Project delivery during COVID 19 pandemic