How to Successfully Deliver Enterprise Contact Center Projects in Emerging Markets

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About Tejas

Tejas is credited with the success of delivering enterprise-level projects in India, Cambodia, and Mongolia. With almost a decade of experience, having previously worked with brands like Tata Sky, iGate, and Apriso, she is currently working as a Project Manager at Ameyo.

Key Highlights from the Episode

Understanding the project life-cycle and the role of a Project Manager

How to break the geographical barriers to deliver large call center projects

How to maintain the balance between business and technology

How to effectively manage the customer expectations

Project delivery during COVID 19 pandemic

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Mansi Bhatia


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