How to Successfully Deliver Enterprise Contact Center Projects in Emerging Markets

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About Tejas

Tejas is credited with the success of delivering enterprise-level projects in India, Cambodia, and Mongolia. With almost a decade of experience, having previously worked with brands like Tata Sky, iGate, and Apriso, she is currently working as a Project Manager at Ameyo.

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Key Highlights from the Episode

  • Understanding the project life-cycle and the role of a Project Manager
  • How to break the geographical barriers to deliver large call center projects
  • How to maintain the balance between business and technology
  • How to effectively manage the customer expectations
  • Project delivery during COVID 19 pandemic

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Mansi Bhatia

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