Drishti Cloud IVR

Level Up your CX Game with IVR over Cloud

The most Economical and Value driven, incoming contact center over cloud

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Customer Engagement Platform - Trusted by 2000+ Enterprises in 60+ Countries

Hosted IVR Software to Transform Inbound Call Management

Boost-Customer-Satisfaction

Be there for Customers

Intelligent routing to boost customer satisfaction

Improve-customer-satisfaction-rates

Be Perceived as an Enterprise

Enhance your brand image with holistic customer care

live-monitoring

Live Insightful Monitoring

Real-time understanding of customer needs

infrastructure

Minimum Infrastructure

Eliminate the burden of heavy investment

Be there for Customers

Never Miss a Business Lead

Respond to all calls and address customer queries professionally. Reduce caller waiting time and direct them to the concerned department or agent if required

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Trusted-by-Global-Brands

Be Perceived as an Enterprise

Position as an Enterprise

Make your company appear larger than it actually is while enhancing your company’s image and gaining loyal customers using a holistic customer care system.

Live Insightful Monitoring

Listen to Your Customers

Listen to actual conversations happening live or previous recordings to understand the true voice of the customers and the quality of customer handling experience

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No-need-for-big,-traditional-infrastructure

Minimum Infrastructure

No need for big, traditional infrastructure

As the complete setup is over the cloud, you do not have take burden or worry about additional, unwanted space in your premises for huge IT infrastructures

Hosted IVR Solution for High Customer Satisfaction

List of Hosted IVR Features to improve inbound call center experience

Customized IVR Call Flow

Drag-and-Drop-IVR

Drag and Drop IVR Designer

Prompts

Personalized Prompts

After-Business-Hour

24/7 Availability

IVR-Self-Service

IVR Self Service

IVR-Call-Routing

IVR Call Routing

deployment-model

Flexible Deployment model

Multi-level-IVR

Multi-level IVR

Skill-based-Routing

Skill-based Routing

Voice-Logger

Voice Logger

Office-Hour-Management

Office Hour Management

Report-&-Dashboard

Call Reporting & Dashboards

Here is Why Customers Love Ameyo

Brands Choose Ameyo

To Deliver Seamless Customer Experience

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Are you ready to delight your customers?

Frequently Asked Questions

When a caller(customer) dials the IVR number (of your company), the CTI card handles the telecom signaling, call connection part. IVR Application receives the call, play WAV files(audio files), detect DTMF digits or does speech recognition, retrieves information as per the DTMF or Speech Command and play the required wav files as per the scenario. Basically, the IVR discovers the purpose of the call, gathers information from the callers, routes the calls automatically, segments the calls by priority and enable the companies to supply agents for resolving the complex customer issues.

Some major types of IVR Systems are:

  • Inbound IVR : Users call the IVR number, so it is called inbound IVR.
  • Outbound IVR : IVR calls out to the users, so it is call outbound IVR.
  • OnPremise IVR : IVR system which is installed on the premise to be used exclusively by the company. It was only kind of IV before(basic).
  • Hosted IVR(Drishti Cloud IVR) : With advent of web based applications as well as internet penetration, it is now possible to host IVR system at remotely. So it is called hosted IVR system.(advanced)
  • Having deployed hosted IVR, you only need to worry about the application part, call flow, IVR prompts, script etc. and not worry about the concerns related to infrastructure space.
  • Drishti Cloud IVR (Hosted IVR) service offers you the quickest time to go live with an IVR system.
  • Drishti Cloud IVR (Hosted IVR) can allocate more channels to handle more calls simultaneously than a normal IVR system.