Looking for a Ozonetel Alternative for your Business
If you are looking for Ozonetel alternatives, your search ends here. Ameyo offers you a flexible, reliable, secure, and fast cloud call center solution.
The Cloud Call Center Software of Choice
Ameyo Vs Ozonetel - Reasons why Businesses choose Ameyo
Features for all your Call Center Needs
Ameyo’s advanced customer experience platform provides an array of inbound call center and outbound call center features. From on-call features like hold, mute, conference, and transfer to advanced dialers like predictive, progressive, and preview, Ameyo being the best alternative to Ozonetel allows an integrated and holistic customer service experience.
The Most Secured Call Center Solution
Securing customer data is a serious business. Ameyo’s multi-layered security features such as strict access control, enabling captcha, AES 256 based data encryption, DTMF tone masking, number masking, strict password policies, among others ensure enterprise-grade security for enterprises. Additionally, the Ameyo platform is PCI DSS compliant along with being ISO 27001 and ISO/IEC 27018 Certified.
Detailed Reports and Live Dashboards
Ameyo understands the need to have comprehensive reports and live dashboards for supervisors to make effective decisions. Ameyo’s call center solution comes with call center reports for missed call segregation, the number of calls handled, agent performance report, AHT, ACD report – to name a few. Additionally, the agents can self-monitor their performance on relevant parameters. Using live dashboards, managers can also get real-time data and improve call center management.
Plug and Play Integrations
Do not limit your call center operations. Ameyo offers quick and easy integrations with CRMs and other third-party systems such as Salesforce, LeadSquared, Zendesk, Freshdesk Mint, Zoho, Microsoft Dynamics, Sugar, Kapture, and FreshSales, etc. Having integrated systems eliminate the silos and enable the agents to easily use the call center system and deliver a holistic customer experience.
Flexibility to Work from Anywhere
Do not confine your call center to a location. Being one of the best Ozonetel competitors, with Ameyo you can have your agents work remotely using their laptop application, mobile phone, or even their landline phone – with the supervisor having complete visibility of their performance with remote monitoring dashboards. With easy remote agent login and remote governance with 360-degree application infrastructure management, you can set up your virtual call center from anywhere, anytime.
Ensure Business as Usual
No more downtime or server disconnect with Ameyo’s robust call center solution for enterprises. Unlike Ozontel, Ameyo offers 99.995% uptime with High Availability (HA) and Disaster Recovery (DR) mechanisms in place. This allows the business to be available for the customers 24*7*365 days.
Boost your sales conversions and customer service experience with the best call center software!
Sankar Rao A.
Director - Products
Sr Network Engineer
Head of Electronic Banking
System Support Engineer
The Ameyo Advantage
Leader in Customer Experience & Contact Center Solutions
Honorable Mention in Gartner Magic Quadrant for 3 Years
Awarded Frost & Sullivan Asia Pacific CCI Leadership Award
Deloitte Technology Fast 500 ASIA PACIFIC, 2014