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Conversations19 – Ghana

Sept 4, 2019

In Association with

What's in it for You?

Same “Processes” don’t yield different results. To better your Call center operations become aware of emerging Contact Center technologies and trends. Modern Contact Center processes combine omnichannel touchpoints with Quality control and Compliance.

Conversations’19 brings to you actionable advice from Customer Service experts and Solution Architects who led Enterprise Contact Center deployments across BFSI Verticals in Africa, India, Middle East, and the Asia Pacific.

Panel Discussion
How to build a Modern Contact Center process?

  • Learn how successful organizations in growing economies tackle the challenge of Customer focus.
  • Get actionable insights into building a future-ready contact center.
  • An unbiased perspective on evaluating the right contact center solution for your business


Rahul Zutshi

Director – Marketing & Strategy


Vishal Miglani

Regional Manager – Africa, Ameyo

Shobhit Gupta

Associate Vice President International Business, Ameyo

Kingsley Bennett

Director at Metro Edge Technologies, Ghana

Joe Jackson

Director of Business Operations at Dalex Finance & Leasing Company

Carolynne Wilson

Independent Business Improvement Consultant