Conversations19 – Kuwait
Sept 4, 2019
In Association with
What's in it for You?
Delivering a high Customer Experience from the call center is a major challenge for many organizations across the Middle East. Customers today demand that they be reached out on their preferred channel. Modern call centers have evolved and delivered their customers using the Omnichannel approach.
Conversations’19 brings to you actionable advice from Customer Service experts and Solution Architects who led Enterprise Contact Center deployments across BFSI Verticals in Africa, India, Middle East, and the Asia Pacific.
How to build a Modern Contact Center process?
- Learn from the best – see how leading organizations tackle the issue of Customer Experience
- Insights which you can take action on for building a future-ready call center.
- Analyze which call center solution fits best for your call center.
10:10 AM – 10:30 AM Keynote by Mohd. Qiyamuddin, Business Head- FCC Kuwait
10:30 AM – 10:50 AM Keynote by Rahul Zutshi, Ameyo
10:50 AM – 11:30 AM Panel Discussion
11:30 AM – 11:50 AM Closing note & Felicitation
12:00 PM – 1:00 PM Lunch & Networking session
Director – Marketing & Strategy
Regional Manager – Middle East, Ameyo
Associate Vice President International Business, Ameyo
Director, Tech24 Group
Business Head – Future Communications Company Kuwait
Chief Operating Officer – Future Communications Company Kuwait