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Conversations19 – Kuwait

Sept 4, 2019

In Association with

What's in it for You?

Delivering a high Customer Experience from the call center is a major challenge for many organizations across the Middle East. Customers today demand that they be reached out on their preferred channel. Modern call centers have evolved and delivered their customers using the Omnichannel approach.

Conversations’19 brings to you actionable advice from Customer Service experts and Solution Architects who led Enterprise Contact Center deployments across BFSI Verticals in Africa, India, Middle East, and the Asia Pacific.

Panel Discussion
How to build a Modern Contact Center process?

  • Learn from the best – see how leading organizations tackle the issue of Customer Experience
  • Insights which you can take action on for building a future-ready call center.
  • Analyze which call center solution fits best for your call center.

Agenda

9:30 AM – 10:00 AM     Registration & Coffee
10:00 AM – 10:10 AM     Opening Note

10:10 AM – 10:30 AM   Keynote by Mohd. Qiyamuddin, Business Head- FCC Kuwait

10:30 AM – 10:50 AM   Keynote by Rahul Zutshi, Ameyo

10:50 AM – 11:30 AM   Panel Discussion

11:30 AM – 11:50 AM   Closing note & Felicitation

12:00 PM – 1:00 PM   Lunch & Networking session

Speakers

Rahul Zutshi

Director – Marketing & Strategy

Ameyo

Harshit Sabharwal

Regional Manager – Middle East, Ameyo

Binzad Aliar

Associate Vice President International Business, Ameyo

Rinos Mautsa

Director, Tech24 Group

Mohammed Qiyamuddin

Business Head – Future Communications Company Kuwait

Sundararaman Krishnamoorthy

Chief Operating Officer – Future Communications Company Kuwait