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Conversations19 – Malaysia

Sept 4, 2019

In Association with

What's in it for You?

It has become imperative that the call center’s in Malaysia become aware of the emerging trends around Customer Experience. Modern technologies have made internal operations much simpler and less costly. These technologies enable modern call centers to combine omnichannel touchpoints with Quality control and compliance.

Conversations’19 brings to you actionable advice from Customer Service experts and Solution Architects who led Enterprise Contact Center deployments across BFSI Verticals in Africa, India, Middle East, and the Asia Pacific.

Panel Discussion
How to build a Modern Contact Center process?

  • Learn how successful organizations in Malaysia tackle the challenge of Customer focus.
  • Get actionable insights into building a future-ready contact center.
  • An unbiased perspective on evaluating the right contact center solution for you


Rahul Zutshi

Director – Marketing & Strategy


Nik Sharma

Regional Manager – APAC Ameyo

Sachin Bhatia
Co-founder and Global Sales & Marketing Head, Ameyo
Tommy Ng

Sales Director/Vice President CCAM, Microtel

Saravanan Belusami

Head of Customer Engagement Services, TM ONE