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Conversations19 – Philippines

Sept 4, 2019

In Association with

What's in it for You?

It is necessary for the call center’s in the Philippines to be aware of the emerging trends around Customer Experience. Modern technologies have made internal operations much simpler and less costly. These technologies enable modern call centers to combine omnichannel touchpoints with Quality control and compliance.

Conversations’19 brings to you actionable advice from Customer Service experts and Solution Architects who led Enterprise Contact Center deployments across BFSI Verticals in Africa, India, Middle East, and the Asia Pacific.

Panel Discussion
How to build a Modern Contact Center process?

  • How to tackle the challenge of Customer Experience in the Philippines market.
  • Actionable insights for building a future-ready contact center.
  • An unbiased perspective on evaluating the right contact center solution for your business


Rahul Zutshi

Director – Marketing & Strategy


Nik Sharma

Regional Manager – APAC Ameyo

Shobhit Gupta
Associate Vice President International Business, Ameyo
Neil Macalino

Managing Director, CYN Solutions