People depend on utility and energy providers for accomplishing most of their household work. This makes it crucial for those companies to provide an uninterrupted, hassle-free and high-quality service to its customers. In order to meet the customer’s expectations and deliver a consistent customer experience, these companies must target to provide their customers with easy-to-use and convenient methods for services such as billing, inquiries, checking account balances and scheduling visits.
Ameyo’s cost-effective customer engagement platform empowers optimal customer journey with its key capabilities.
Omni-channel customer engagement facility to interact with the customers on their preferred channels.
Automation of outbound and inbound campaigns by using smart technological tools which includes predictive dialers, IVRs and Voice Blasters.
Easy integration with intelligent CRM systems to keep a track of all your customer information and maintaining all important customer records.
Intelligent routing system to ensure that the inbound queries are handled by the best possible resource based on the particular customer’s requirements.
Workforce optimization to measure and improve employee’s performance along with consistent monitoring facilities.