Ameyo for Utilities
People depend on utility and energy providers for accomplishing most of their household work. This makes it crucial for those companies to provide an uninterrupted, hassle-free and high-quality service to its customers. In order to meet the customer’s expectations and deliver a consistent customer experience, these companies must target to provide their customers with easy-to-use and convenient methods for services such as billing, inquiries, checking account balances and scheduling visits.
Ameyo’s cost-effective customer engagement platform empowers optimal customer journey with its key capabilities.
Ameyo came across as the most flexible technology that could customize and design a Contact Center Solution by aligning themselves with our vision and objective. This solution has enabled delivery in consistently increasing its customer satisfaction score.
- Omni-channel customer engagement facility to interact with the customers on their preferred channels.
- Automation of outbound and inbound campaigns by using smart technological tools which includes predictive dialers, IVRs and Voice Blasters.
- Easy integration with intelligent CRM systems to keep a track of all your customer information and maintaining all-important customer records.
- Intelligent routing system to ensure that the inbound queries are handled by the best possible resource based on the particular customer’s requirements.
- Workforce optimization to measure and improve employee’s performance along with consistent monitoring facilities.