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CALL CENTER SOFTWARE FOR UTILITIES

Ameyo for Utilities

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People depend on utility and energy providers for accomplishing most of their household work. This makes it crucial for those companies to provide an uninterrupted, hassle-free and high-quality service to its customers. In order to meet the customer’s expectations and deliver a consistent customer experience, these companies must target to provide their customers with easy-to-use and convenient methods for services such as billing, inquiries, checking account balances and scheduling visits.

Ameyo’s cost-effective customer engagement platform empowers optimal customer journey with its key capabilities.

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Ameyo came across as the most flexible technology that could customize and design a Contact Center Solution by aligning themselves with our vision and objective. This solution has enabled delivery in consistently increasing its customer satisfaction score.

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BHAVNEET KAUR, SR. PRODUCT MANAGER, DELHIVERY

Ameyo Offers

  • Automation of outbound and inbound campaigns by using smart technological tools which includes predictive dialers, IVRs and Voice Blasters.
  • Intelligent routing system to ensure that the inbound queries are handled by the best possible resource based on the particular customer’s requirements.
  • Workforce optimization to measure and improve employee’s performance along with consistent monitoring facilities.