Country: Zambia


Ameyo’s partner in providing customer engagement solution for the Zambia

The Zambian Institute for Customer Management (ZICM) is a non-profit making national body focused on growing the Zambia Customer Service/Call Centre Industry, its people, and Standards to global standards.

ZICM was formed to promote and further Customer Service from being just a support service or an appendage to other management functions but as a vital management discipline and stand-alone function. The thrust of ZICM revolves around professionals working in call centers, contact centers, customer care/services, and other related disciplines.

The idea of its formation was motivated by other networking groups in first world countries, Asia, the Middle East, and some few African countries that had yielded tremendous customer service/call center industry growth, boosted the service sector and contact center industry, created employment, improved service delivery and connected contact center/customer services professionals with international recruitment agencies and academic professional boards.