Conversation Framework

Omni-Channel Conversations for different Business Objectives

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    Build a Secure and Flexible Call Center with Ameyo Platform

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    Application Security

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    Compliance

    Implement capabilities to ensure complete compliance to adhere to contact center regulations.

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    Ameyo Apps

    Capture, group and preserve contextual interactions over multiple media.

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    Capture the Context

    Automatically merge interactions over multiple channels into one conversation. Capture the Interactions with Customers on Voice, Email, Chat, Social and other Channels as Conversations. Assign, Track and Manage Conversations to achieve different business objectives.

    Omnichannel Customer Support

    Extendable Channels

    Stitch the omnichannel journeys with the Conversation Framework. Digital customer journeys will involve channels such as communities, product reviews, blog comments or App Store reviews. Easily extend all Ameyo Products to include channels relevant to your business with Standardized APIs, SDKs and Widgets.

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    Independent and Scalable

    Choose the channels for conversations relevant to your business objectives. The out-of-the-box channels with the Conversation Framework include Voice, Email, Webchat, Mobile, Facebook, Twitter, Messenger, YouTube, Twitter DM, LINE, Viber, Wechat.

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