Conversation Framework

Conversation Framework

Omni-Channel Conversations for different Business Objectives

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Capture the Context

Automatically merge interactions over multiple channels into one conversations. Capture the Interactions with Customers on Voice, Email, Chat, Social and other Channels as Conversations. Assign, Track and Manage Conversations to achieve different business objectives.


Extendable Channels

Stitch the omni-channel journeys with the Conversation Framework. Digital customer journeys  will involve channels such as communities, product reviews, blog comments or App Store review. Easily extend all Ameyo Products to include channels relevant to your business with Standardized APIs, SDKs and Widgets.

Independent and Scalable

Choose the channels for conversations relevant to your business objectives. The out-of-the-box channels with Conversation Framework include Voice, Email, Webchat, Mobile, Facebook, Twitter, Messenger, Twitter DM, LINE, Viber, Wechat.




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