Regulations & Compliance

Most Secure Cloud-based Customer Engagement Platform from India

Ameyo is now PCI DSS compliant with certified public cloud environments across India, APAC, Africa & ME

Why Beef up Security for Contact Centers?

32%-Increase-in-Digital-Payments

32% Increase in Digital Payments

32 percent of the consumers have increased their usage of digital payments via credit and debit card, mobile wallet and other UPI-based payment methods
31%-Affected-by-Digital-Payment-Fraud

31% Affected by Digital Payment Fraud

Nearly 31% of the consumers have been a recent victim of a card or digital payment fraud or know someone among their immediate family or friends who has, according to a study by a UK-based market research firm YouGov and NASDAQ-listed ACI Worldwide
Data-Breach

Data Breach Costs Rs. 140 million

Organisations in India lost ₹14 crore on average to data breaches in Aug 19- Apr 20 as per a study by IBM. The total cost of data breach has increased by 9.4% from last year. Apart from direct costs, there are indirect costs associated in form of damaged reputation and customer churn leading to loss of revenue
Cybersecurity-Risk

52% of Legal & Compliance Leaders Are Concerned About Third-Party Cybersecurity Risk

Since the onset of COVID-19, 52% of Legal & Compliance Leaders believe that cybersecurity and data breach is the most-increased third-party risk their organizations face, as per Gartner. Legal and compliance leaders need to act now to mitigate third-party risk

Ameyo’s Secure Cloud-based Customer Experience Platform

Trusted by 2,000+ customer-centric brands across 60+ countries

Multi-layered Enterprise-grade Security

Data Security

Comprehensive Data Security

Data security is ensured by following measures like enabling captcha, AES 256 based data encryption, DTMF tone masking, number masking, strict password policies, https only mode, session security configuration, inactivity timeout configuration, session timeout configuration and restricting the credit card number in the email body and many more
Strict-Access-Control01

Strict Access Control

Ameyo’s infrastructure is available on the public as well as a private cloud with strict physical and environmental security controls, gateway level and perimeter level advanced firewall & IVS systems to prevent external attacks and help prevent data thefts
Security-Compliance-Methodology

In-depth Security Compliance Methodology

Ameyo follows a detailed product development, delivery, certification and implementation process including end-to-end internal testing, periodic VAPT certification with an independent IT Security Agency and adherence to CVSS

Compliance & Certifications

complaint01

PCI-DSS Compliant

Payment Card Industry Data Security Standard (PCI DSS) was created to increase controls around cardholder data to reduce credit card fraud. Ameyo is PCI DSS compliant with certified public cloud environments across India, APAC, Africa & ME
Compliance-Assistance

PCI DSS Compliance Assistance for On-premise Environments

Having gone through the rigorous process, Ameyo can also assist brands to get their private cloud Ameyo deployment to comply with PCI DSS
Certified01

ISO 27001 Certified

Ameyo is an ISO 27001 certified organization that ensures adherence to industry best standards and international practices for Information Security Management Systems
Certified02

ISO/IEC 27018 Certified

Ameyo is an ISO/IEC 27018 certified organization that ensures a cloud service provider has appropriate procedures in place for handling Personally Identifiable Information
Compliance-Requirements

On-demand Retrieval for Compliance Requirements

Archive omnichannel interactions for a longer duration as per regulatory environment. Automatic archive all voice, email, and other interactions in a compressed format with an easy retrieval at a later time to address security for your customers

Ready to move to a Trusted Cloud-based Customer Experience Platform?

Frequently Asked Questions

The PCI Data Security Standard (PCI DSS) applies to all entities that store, process, and/or transmit cardholder data. It covers technical and operational practices for system components included in or connected to environments with cardholder data. If you accept or process payment cards, PCI DSS applies to you.

Being PCI DSS compliant, bring hosts of benefits as follows:
  • Win customers trust by assuring them of secured transactions
  • Avoid data breaches and the associated costs and penalties
  • Increased protection of customer’s data
No. PCI DSS compliance is not a legal requirement, but it is a requirement for any business that processes credit or debit card transactions
If your business is not PCI DSS compliant and if there is a breach where security of cardholders data is compromised, you are liable and could end up paying thousands of dollars in fines and penalty.
Additional costs includes losses incurred from the payments made using compromised data, cost of re-issuing card, and additional cost to detect and prevent fraud