Ameyo’s Cloud-Based Customer Engagement Platform is Now PCI DSS Compliant

Ameyo, a leading provider of Customer Engagement Technology solutions, announced that it’s cloud contact center environment has been certified for being compliant with Payment Card Industry Data Security Standard (PCI DSS).

The PCI Standard is mandated by the card brands but administered by the Payment Card Industry Security Standards Council. It was created to increase controls around cardholder data to reduce credit card fraud.

For brands, it is very important to partner with PCI DSS compliant vendors as due to COVID-19, there has been:

  • 32% Increase in Digital Payments &31% of consumers are affected by Digital Payment Fraud (Source: Financial Express)
  • Data Breach Costs organization in India Rs. 140 million (Source: IBM)
  • 52% of Legal & Compliance Leaders Are Concerned About Third-Party Cybersecurity Risk (Source: Gartner)

Ameyo is PCI DSS compliant with certified public cloud environments across India, APAC, Africa & ME.  Having gone through the rigorous process, Ameyo can also assist brands to get their private cloud Ameyo deployment to comply with PCI DSS.

Commenting on this certification, Sachin Bhatia, Co-founder, and Global Sales & Marketing says,” While COVID-19 has accelerated the pace of digital transformation, it has also given rise to digital payment frauds. Apart from the direct costs of a data breach, there are indirect costs associated with it in the form of a damaged reputation and customer churn. Ameyo takes the security of customers’ data very seriously and is glad to be the only Indian customer engagement technology provider to be PCI DSS compliant.”

In Addition to being PCI DSS compliant, Ameyo is also ISO 27001 & ISO 27018 certified.

Ameyo’s cloud-based customer engagement infrastructure is available on the public as well as a private cloud with strict access control and comprehensive data security policy. Ameyo follows a detailed product development, delivery, certification, and implementation process including end-to-end internal testing, periodic VAPT certification with an independent IT Security Agency and adherence to CVSS.