Social Media is an important avenue for businesses to build their brand value and prove their dedication towards a great experience for their customers. Due to its public nature, any potential or existing customer can view previous conversations with other customers, both good and bad. It thus becomes imperative that the quality of agents’ responses should be beyond reproach. However, an agent’s day s very hectic, requiring them to respond to dozens of customer queries in a day, where agents can sometimes make mistakes such as a typo, or relaying outdated information.
Ameyo now enables agents and supervisors to edit or delete responses made by the agent on social media, helping you ensure all public responses are up to the notch.
This feature is available in native channels, like Facebook and Twitter, and CAF channels, like Instagram, Google Play, and YouTube.
