Agents often need to search for customers based on secondary attributes like credit card or account type, home network, etc. In case of such a customer search, they need to view both the customer’s unique identifier, name, and the searchable attribute to make sure they select the right customer, as right customer identification is a core tenet of providing a good customer experience.
Ameyo now provides you with more powerful customer search capabilities, enabling agents to search for a customer based on any attribute that the Administrator has marked as searchable. Additionally, agents can also select which of the customer attributes they want to see in the search results, further empowering them to search for the right customer in the least amount of time.