Earlier the Group Manager supervised the activities of a particular set of agents, but there was no one to monitor what the Group Managers were doing. Hence, with this new enhancement in feature, Group Hierarchy has been introduced to keep a check on the performance of Group Managers. The latest update makes it possible to create role hierarchies like L0, L1, L2, L3, and L4 in group manager roles, L4 being the highest on the scale.
Create – While creating a Group, the administrator can assign and unassign Groups and other users. A notification is sent to the Users about the same.
Read – Once the Group is created, it will list in the My Available Users and Groups list.
Update / Edit – The Administrator can edit the Groups. While editing a Group, the administrator can perform all the actions like create.
Delete – The administrator can delete the groups by clicking on the delete icon on the Groups tab.
