With this new enhancement, businesses can introduce a hierarchy in groups as well as group managers. Earlier, a new role was introduced in the system as ‘Group Manager’ who could be assigned to a specific group and perform almost all activities as that of a Supervisor.
This new enhancement will enable logical tracking of child groups under parent groups while ensuring that parent group managers are monitoring child groups’ managers. The parent group manager will be able to perform all supervision activities around Agent Monitoring and Live Monitoring in all child groups as well as the parent group.
