Businesses that offer multiple entry-points to their customers on their website(s)/ mobile applications(s)/ social messaging platform(s) from which to initiate a chat conversation, often utilize the same group of agents to cater to these requests. In such scenarios, the Agent should clearly be able to identify the entry-point of the customer so that the context of the conversation can be maintained.
Ameyo now enables configuration of multiple chat sources into the same campaign, so that the same group of agents can respond to customers across multiple accounts of the same type (different websites, different Facebook accounts, different Whatsapp for Business accounts), while being able to clearly identify the source.
