Businesses need to revert to customers’ messages within a certain period of time. For agents, knowing the actual time when the ticket was created by the customer allows them to acknowledge accordingly.
In the case of a FB post, both the actual time – when the post was created by the customer on FB, and the time when it was created on Ameyo’s app server are displayed on the agent’s screen.
The time displayed against the post is the time when the post was created on Ameyo’s app server. When the agent hovers over this time, the time when the post/comment was created by the customer on FB is displayed as a tooltip. This will help agents to send responses to customer queries in an appropriate manner.
