With the new enhancement in the existing feature, Ameyo now enables agents to perform a warm transfer. They can now search for a particular agent and see their availability status and the list of teams the agent is assigned in before transferring to the target agent.
Both agents will now be able to have a short conversation regarding the customer’s issue before the customer is connected. It is even possible to select the team (campaign/ queue) in which the target agent should receive this transferred call if the target agent is a part of multiple teams.
