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GE-Commercial-Finance

GE Commercial Finance

GE Commercial Finance India (GECF India) is one of India's leading nonbanking financial companies.Considering the large volume of customer calls, GECF required a completely automated solution that could attend to customer complaints and issues in order to improve their customer experience. 

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Bajaj-Allianz

Bajaj Allianz

Bajaj Allianz is one of the leading life insurance and general insurance providers of India. They required a solution that would enable them to proactively reach out to their large customer base and streamline their telemarketing and collections process.

 

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Bank-Islam-Brunei-Darussalam-Berhad

Bank Islam Brunei Darussalam Berhad (BIBD)

BIBD is Brunei’s largest bank and flagship Islamic financial institution. Owing to the lack of an agile technology, they were unable to track callers and there was also the lack of a proper reporting system.

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Jordan-Ahli-Bank

Jordan Ahli Bank

Jordan Ahli Bank is a leading financial service provider based in Jordan. They wanted to reach new heights in their customer initiatives and innovations to deliver superior customer experience. 

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Kingdom-Bank-Africa-Limited

Kingdom Bank Africa Limited

The Kingdom Bank Africa Ltd. wanted to offer the best of services to its customers and elevate their satisfaction level. However, there were obstacles to their business goals which prevented them from achieving what they wanted. The major problem was the lack of a proper technology which did not allow them to monitor their operations.

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Motilal-Oswal-Securities-Ltd

Motilal Oswal Securities Ltd.

Motilal Oswal (MOSL), a leading financial services firm, wanted improved insights into customer relationship management to foster direct and seamless relationship between customers and advisors; a problem which was compounded due to their large customer base. 

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 National-Life--General-Insurance-Company

National Life & General Insurance Company

National Life & General Insurance is one of the first and largest Omani life insurance companies in the Sultanate of Oman.They wished to automate their customer service process by implementing a technology that would bear all the necessary call center functionalities.  

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Standard-Chartered-Bank-Nepal-Limited

Standard Chartered Bank Nepal Limited

Standard Chartered Bank Nepal Limited enjoys the status of the largest international bank currently operating in Nepal.They wanted to ensure that their offerings and services stand out in the market, and are in tune to Standard Chartered offerings globally.   

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Bigtree-Entertainment

Bigtree Entertainment

Bigtree Entertainment facilitates ticket bookings for movies, concerts, and live events.They required a customer service platform that could lower their transaction costs, operational costs, and human dependency by automating the entire booking process.

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Flipkart

Flipkart

Flipkart is a leading e-commerce company.They needed to automate their outbound and inbound processes to handle a large volume of calls in order to deliver high levels of customer satisfaction.

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jabong

Jabong.com

Jabong needed a robust solution to enable smooth customer interactions. Call handling and reaching out to their customers effectively was of paramount importance therefore, they needed the solution to answer all incoming calls and disburse information quickly. .

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,myntra

Myntra.com

Myntra is a leading player in the domain of e-commerce business.They wanted to streamline their interaction management system in order to deliver superior customer experience management.  

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Indovision

Indovision

Indovision is one of the biggest subscription-based direct broadcast satellite (DBS), or direct-to-home satellite television and radio service in Indonesia.They did't have any centralized management system which lead to inefficiency and latency in their processes.   

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Citrus-Hotels

Citrus Hotels

Citrus Hotels is a chain of full service hotels in India. To provide customers with a high quality experience, Citrus wanted a missed call alert service, a custom IVR to welcome customers, and a CRM to integrate their customer information.

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Prestige Holiday Resorts Pvt Ltd.

Prestige Holiday Resorts Pvt. Ltd. is a leading hospitality company of India and a part the Karma Royal Group.s. To reach out to their prospect base, they required an advanced contact center solution that would automate customer interactions management and empower them with tools to innovate marketing strategies.   

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Acer

Acer

Acer is a multinational hardware and electronics corporation specializing in advanced electronics technology. In order to provide quality service to both customers and dealers,they required a solution that would benefit them with a detailed information management system.

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samsung

Samsung

Samsung is one of the global leaders in consumer electronics. Samsung required a solution to deliver a high quality of customer service for its inbound help desk process.

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dot

Department of Transport (DOT), Abu Dhabi

Manual call handling, manual recording and reporting, and no follow-up or tracking system resulted in low operational efficiency as well as dropping commuter satisfaction levels at DOT.The aim was to enable them to handle consumer queries and complaints in an accurate and timely manner.

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dot

TaxiForSure

TaxiForSure required a contact center technology compatible to their expansion requirements and to counter their high call abandonment rates.They implemented Ameyo suite to enhance their contact center and agent efficiencies.

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dot

MphasiS

MphasiS needed a flexible platform that allowed their clients to rapidly implement business processes with minimal capital outlay.The company implemented Ameyo suite to provide an extensible and scalable platform to its clients.

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dot

Transact Global

Transact Global required a solution that was customizable to suit the varied business needs of its diversified customer database without compromising on the stability of the platform. The ITES company implemented Ameyo customer care solutions to achieve superior operational efficiency and guaranteed uptime.

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What can a contact center software do for your business?

Contact center softwares are on course to transform into Customer Engagement Hubs owing to the customer experience (CX) revolution that has changed the way business communicates. Customer Engagement hubs deliver True Omnichannel Experience across multiple touchpoints, channels, and interactions taking a 360-degree view of customers. To deliver optimal customer experience, businesses are now nurturing customers throughout the journey. 
Discover the Revolution with Ameyo Customer service platform.

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