Case Study

Abdul Latif Jameel (ALJ) Electronics

    Download your document here!
    By submitting this form, you agree to Ameyo's Privacy Policy

    Abdul-Latif-Jameel-logo
    use-case-icon

    Use Case

    Customer Interaction Management

    region-icon

    Region

    Saudi Arabia
    industry-icon

    Industry

    Consumer Products

    About Abdul Latif Jameel (ALJ) Electronics

    Abdul Latif Jameel (ALJ) Electronics is a subsidiary of Abdul Latif Jameel  Group which was started in 1945. The world renowned ALJ Group is one of the largest private sector undertakings in Saudi Arabia. The group puts customers first and treats them like guests in their homes. They endeavor to be innovative and flexible to meet the demands of their customers. In addition to having business presence in the Consumer Electronics segment, they also have a sizable footprint in Automotive,Finance, and Advertising/Media.

    Challenges

    • Managing Inbound Operations
    • Arabic & English supported IVR
    • Disintegrated backend CRM
    • Tracking Agent Performance

    Solutions

    • Enabling both inbound & outbound calling
    • Improved customer engagement
    • Smooth Integration with backend CRM
    • Real-time reporting and monitoring

    Ameyo helped Abdul Latif Jameel Electronics

    After careful evaluation of  business-specific requirements and solution capabilities, ALJ Electronics opted for the AMEYO solution. The innovative solution delivered inbound capabilities with a customized IVR for both English and Arabic language. Furthermore, the consumer electronics company was benefited with integration between Ameyo and their back-end CRM. The advanced analytics and reporting capabilities were also provided to ALJ.