Logo
Ameyo and Exotel Announce Merger

Conneqt Business Solutions Limited


cbsl-logo
use-case-icon

Use Case

Remote Customer Engagement

region-icon

Region

India
industry-icon

Industry

BPO

Conneqt Business Solutions Limited - Introduction

Established in 2004, Conneqt Business Solutions Limited (formerly Tata Business Support Services Ltd), is a subsidiary of Quess Corp, India’s leading business services provider. Conneqt’s digital service capabilities handhold customers in their digital transformation journey enabling revenue growth, process efficiencies, and engaging customer experience.

Challenges

  • Shifting the Setup to Remote Environment
  • Infrastructural Issues in Remote Environment
  • Undetectable Network Issues
  • Integration Issues
  • Low Agent Productivity
  • Scalability Challenges

Solutions

  • No Infrastructural Challenges
  • Improved Productivity of Remote Agents
  • Comprehensive Monitoring and Tracking
  • Business-Specific Reports
  • Easy Scalability

How Ameyo assisted CBSL

With Ameyo’s Mobile Agent App, CBSL is now able to deliver exceptional customer experience. Team Conneqt was able to scale up their team by ¾ increased workforce. The high-end security and governance of the solution led the managers track IT, infrastructural, as well as agents’ performance metrics with precise insights and parameters. Being able to scale up without incurring any hardware costs or infrastructural issues empowered CBSL to operate more fiercely than ever. The overall productivity and revenue improved dramatically.