India's Leading Financial Services Organization Improves Customer Satisfaction score by 28% With Ameyo

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Industry: Finance

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About Financial Services

The client is one of the biggest brokerage firms in India with offices in multiple locations across the country. It is a well diversified financial services group that deals with securities, commodities, investment banking and venture capital. The company has about 4,00,000 clients in over 425 cities across 1300 business locations.

Challenges

  • Difficulty in call routing
  • Mnagement of missed/dropped calls
  • Queue Management
  • Agent Tracking

Key Benefits

  • Greater Consumer Satisfaction and retention
  • Increased Efficiency, hence more Profitability per Advisor
  • Perfect Match to Current and Future needs
  • All-in-one Solution with Managed view of Customer Interactions

Ameyo helped Financial Services

Drishti provided the complete interaction management suite from the DACX™ Ameyo line to address clients concerns. The suite included capabilities such as Automatic Call Distribution, configurable IVR system, Blended (Outbound dialer with inbound) functionality, Voice Logger, Reporting & Analytics, and database. The client was also provided with a CRM which was customized according to their requirements.

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India’s Leading Financial Services Organization Improves Customer Satisfaction score by 28% With Ameyo

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