Ameyo helped Fortis improve their operational efficiency and reduce any client loss due to unavailability of resources. The solution was seamlessly integrated with Fortis’s existing Private Branch Exchange (PBX). The self-service IVRS provided the required automation of inbound and outbound interactions. Cross-channel interactions via SMS, internet, and phone-based booking were facilitated. Ameyo’s voice logger performed the necessary call tracking and a missed call alert was implemented.