Frontier Utilities Gains New Business Insights with Ameyo

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frontier-utilities

Industry: Utilities

Region:  United States of America

About Frontier Utilities

Frontier Utilities founded in 2008 is a retail electric provider serving all of deregulated Texas, dedicated to providing honest and innovative electricity solutions to homes or businesses. Frontier Utilities is dedicated to providing honest and innovative electricity solutions to lower energy cost. They offer flexible pricing plans for every lifestyle, and outstanding customer support to ensure the customer receives the best electricity service possible.

Challenges

  • Lack of scalable solution
  • Need for CTI Integration
  • Manual processes
  • Need for better CIM

Key Benefits

  • Easy expansion according to business needs
  • Automation of Billing and Payment process
  • Intelligent customer dial-out
  • Reduced Operational Costs
“We were able to reduce recurring costs and increase the productivity of our call center by utilizing Ameyo’s advanced capabilities and we benefit from its robust scalable platform.”
frontier-utilities
Suresh Guddanti
CIO

Ameyo helped Frontier Utilities

Ameyo provided a Centralized Information Management tool integrated with CRM that maintains customer information and interaction history facilitating the agent when dealing with the customer through a customized CRM interface. Along with the Payment and Collection processes, influx of routine queries was automated through IVR system, thereby allowing the agents to focus on core business. Ameyo delivered a flexible and scalable CIM tool that enabled Frontier to scale as per evolving business requirements.

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Frontier Utilities Gains New Business Insights with Ameyo

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