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Frontier Utilities Gains New Business Insights with Ameyo


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Use Case

Inbound-Outbound

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Region

United States of America
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Industry

Utilities

About Frontier Utilities

Frontier Utilities founded in 2008 is a retail electric provider serving all of deregulated Texas, dedicated to providing honest and innovative electricity solutions to homes or businesses. Frontier Utilities is dedicated to providing honest and innovative electricity solutions to lower energy cost. They offer flexible pricing plans for every lifestyle, and outstanding customer support to ensure the customer receives the best electricity service possible.

Challenges

  • Lack of scalable solution
  • Need for CTI Integration
  • Manual processes
  • Need for better CIM

Solutions

  • Easy expansion according to business needs
  • Automation of Billing and Payment process
  • Intelligent customer dial-out
  • Reduced Operational Costs

Ameyo helped Frontier Utilities

As Dial ‘108’ in Emergency is an Emergency Medical Service (EMS), their requirements are unique and challenges complicated. The ambulance system needed to be easily accessible, uncomplicated, and efficient. The EPABX system (Electronic Private Automatic Branch Exchange) they were using needed to be improved and they wanted a solution which would provide the desired results.

Dial 108’s calling processes were automated to improve productivity and efficiency of agents. Agents also were provided with CTI pop-ups on screen which identified caller details, location, and other such vital information. This information was relayed to ambulances for better and faster service. Overall, Dial 108 has experienced better management of contact center processes with accurate reports
and voice recording for quality monitoring.