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Case Study

Interactive Business Solutions Pvt. Ltd.

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Use Case

Inbound & Outbound Call Center Software

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Region

New Delhi, India
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Industry

BPO

About Interactive Business Solutions Pvt. Ltd.

Interactive Business Solutions Pvt. Ltd. (IBS) provides outbound outsourced services to various clients. They combine expertise in skills and technology to deliver world-class business process outsourcing. IBS maintains standards which the industry follows as benchmarks and the company strives to reinvent and improve strategies and plans. Their approach towards offering value additions helps their clients grow their business exponentially.

Challenges

  • Required a solution capable of supporting scaling up
  • Needed a diverse range of features
  • High up-time
  • Effective management of SLAs

Ameyo helped Interactive Business Solutions Pvt. Ltd.

Understanding the business-specific requirements of IBS, Ameyo helped them move from the old solution and better their business processes. The award-winning IP-based solution provided them with CRM and CTI specific to their business process as well as Predictive Dialer, Voice Broadcast (for reaching out to a large group), Voice Logger, and Advanced Reporting and Analytics to manage the quality of every interaction. The Ameyo solution helped IBS improve its customer service and telemarketing campaigns considerably. They were able to offer enhanced customer satisfaction now with the innovative tools from Ameyo.