Customer Success Story – Interactive Business Services, India | Ameyo Case Study

IBS India Improves Customer Satisfaction Score by 30% With Ameyo

interactive-business-solution

Industry: BPO

Region:  New Delhi, India

About Interactive Business Solutions Pvt. Ltd.

Interactive Business Solutions Pvt. Ltd. (IBS) provides outbound outsourced services to various clients. They combine expertise in skills and technology to deliver world-class business process outsourcing. IBS maintains standards which the industry follows as benchmarks and the company strives to reinvent and improve strategies and plans. Their approach towards offering value additions helps their clients grow their business exponentially.

Challenges

  • Required a solution capable of supporting scaling up
  • Needed a diverse range of features
  • High up-time
  • Effective management of SLAs

Key Benefits

  • Provided CRM/CTI to business specific needs
  • Dialer for automatic and intelligent customer interactions
  • Interactions managed with advanced Reporting & Analytics
  • Enhanced customer satisfaction

Ameyo helped Interactive Business Solutions Pvt. Ltd.

Understanding the business specific requirements of IBS, Ameyo helped them move from the old solution and better their business processes. The award-winning IP-based solution provided them with CRM and CTI specific to their business process as well as Predictive Dialer, Voice Broadcast (for reaching out to a large group), Voice Logger, and Advanced Reporting and Analytics to manage the quality of every interaction. The Ameyo solution helped IBS improve their customer service and telemarketing campaigns considerably. They were able to offer enhanced customer satisfaction now with the innovative tools from Ameyo.

IBS-India
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IBS India Improves Customer Satisfaction Score by 30% With Ameyo

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