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Indiabulls Expanded their Customer Base at the Same Operational Capacity with Ameyo


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Use Case

Inbound-Outbound

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Region

India
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Industry

Real Estate

About Indiabulls Real Estate

Indiabulls Real Estate is among India’s top real estate companies with development projects spread across residential complexes, integrated townships, commercial office complexes, hotels, malls, Special Economic Zones (SEZs), and infrastructure development. They have been assigned “A+” rating, and have partnered with Farallon Capital Management LLC of USA to bring the first FDI into real estate in India. Indiabulls Real Estate is currently developing 72.86 million sq. ft. into premium quality, high-end commercial, residential, and retail spaces.

Challenges

  • Existing solution incompatible with business scale
  • Absence of proper call handling
  • Lack of accurate and customizable reports
  • Lack of customization with existing IVR and CRM

Solutions

  • No abandoned calls with Intelligent routing
  • Maximum outreach with Auto dialer
  • Better monitoring with Customized reports
  • Customized call flows

Ameyo helped Indiabulls

The specific requirements of Indiabulls were met by the AMEYO Solution. AMEYO provided Indiabulls integral contact center tools like ACD, Dialer, Voice Logger, CTI, Reporting, and Node flow designer for their processes. The IVR and CRM were customized as per their requirement, to suit the already operational process. AMEYO integrated DNC India.com which ensured efficient scrubbing for all their outbound customer campaigns.

The AMEYO solution is inherently scalable and suits perfectly to the pan-India operation of Indiabulls. The solution works to retain all existing customers and is expansive enough to include new customer information quickly as well. They are now capable of expanding the customer base with the same operational capacity.