Case Study

Insurance Company

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    insurance-company
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    Use Case

    Inbound-Outbound

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    Region

    Bahrain
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    Industry

    Insurance

    About the company

    This is an insurance company, licensed by the Central Bank of Bahrain. With a 360° coverage of insurance, the company is strongly committed to providing a range of products under retail and corporate insurance.

    Challenges

    • Siloed Communication Channels
    • No sync between interaction channels for query handling
    • Quality Monitoring
    • Inefficient process for handling misled calls at IVR level

    Solutions

    • Improved Query Handling
    • Informed Customer Insights
    • Improved Agent Productivity
    • Strongly Integrated CRM

    Ameyo's Solution

    Before connecting to Ameyo, the company was facing monitoring and reporting issues for missed queries, abandoned calls, and misled calls at IVR level. Aligned with their specific requirements, Ameyo offered an all-in-one solution responsive to their needs.