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Case Study

Insurance Company


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Use Case

Inbound-Outbound

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Region

Bahrain
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Industry

Insurance

About the company

This is an insurance company, licensed by the Central Bank of Bahrain. With a 360° coverage of insurance, the company is strongly committed to providing a range of products under retail and corporate insurance.

Challenges

  • Siloed Communication Channels
  • No sync between interaction channels for query handling
  • Quality Monitoring
  • Inefficient process for handling misled calls at IVR level

Solutions

  • Improved Query Handling
  • Informed Customer Insights
  • Improved Agent Productivity
  • Strongly Integrated CRM

Ameyo's Solution

Before connecting to Ameyo, the company was facing monitoring and reporting issues for missed queries, abandoned calls, and misled calls at IVR level. Aligned with their specific requirements, Ameyo offered an all-in-one solution responsive to their needs.