Case Study

Leading Automotive Company

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    Use Case

    Inbound-Outbound

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    Region

    Kenya
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    Industry

    Automotive

    About Leading Automotive Company

    With a network of 47 well-equipped fitment centers in Kenya, Rwanda, Tanzania, and Uganda, the company is one of the largest chains of auto part sales and fitment centers in the African continent.

    Challenges

    • Siloed Communication Channels
    • Disintegrated CRM and engagement platform
    • Limited Interaction Channels
    • Fragmented Customer Information

    Solutions

    • Omnichannel Interactions via customer-preferred channels
    • Higher Conversion Rate
    • Reduced TAT for customer queries
    • Better hold and visibility of customer data
    • Seamless Customer Journey

    Ameyo's Solution

    In alignment with the requirements of the company, Ameyo offered an all-in-one solution responsive to their needs. The Transition to Ameyo from their existing disintegrated systems was a smooth, quick and on-time implementation.