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Ameyo Customer Success Story | Leading Automotive Company

Case Study

Leading Automotive Company

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Leading Automotive Company

Use Case

Inbound-Outbound

Region

Kenya

Industry

Automotive

About Leading Automotive Company

With a network of 47 well-equipped fitment centers in Kenya, Rwanda, Tanzania, and Uganda, the company is one of the largest chains of auto part sales and fitment centers in the African continent.

Challenges

  • Siloed Communication Channels
  • Disintegrated CRM and engagement platform
  • Limited Interaction Channels
  • Fragmented Customer Information

Results

  • Omnichannel Interactions via customer-preferred channels
  • Higher Conversion Rate
  • Reduced TAT for customer queries
  • Better hold and visibility of customer data
  • Seamless Customer Journey

Ameyo's Solution

In alignment with the requirements of the company, Ameyo offered an all-in-one solution responsive to their needs. The Transition to Ameyo from their existing disintegrated systems was a smooth, quick and on-time implementation.