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Ameyo Case Study on Leading Education Technology Company

Case Study

Leading Education Technology Company

Leading Education Technology Company

Use Case

Inbound-Outbound

Region

India

Industry

Education

Leading Education Technology Company

The Company is one of the largest Education Technology (Learning) companies in India. It came up with a unique idea that helped students learn faster with skill-based online classes with subject matter experts.

Challenges

  • Scalability and Network Breakdown Issues with their previous cloud setup
  • High Rate of Call drops
  • Poor Call Tracking

Results

  • Higher CSAT Rate
  • Reduced TAT for customer queries
  • Seamless Customer Journey
  • Better hold and visibility of customer information

Ameyo's Solution

  • Ameyo Voice with customized IVR where customer call on the published DID and can get routed to their preferred agents based on their DTMF selection.
  • Single-Sign-On with LeadSquared with its knowledge base getting populated in Ameyo’s frames.
  • Voice Log Archiver to store call recordings and help supervisors to keep a track of agent responses.
  • Business-specific comprehensive reports related to process performance, campaign productivity, call details, call history, and particular user session.
  • In order to ensure that the company achieves enhanced CSAT Rate & improves overall productivity, Ameyo offered the following solutions.