Ameyo Case Study on Leading Education Technology Company

Case Study

Leading Education Technology Company

Leading Education Technology Company

Use Case






Leading Education Technology Company

The Company is one of the largest Education Technology (Learning) companies in India. It came up with a unique idea that helped students learn faster with skill-based online classes with subject matter experts.


  • Scalability and Network Breakdown Issues with their previous cloud setup
  • High Rate of Call drops
  • Poor Call Tracking


  • Higher CSAT Rate
  • Reduced TAT for customer queries
  • Seamless Customer Journey
  • Better hold and visibility of customer information

Ameyo's Solution

  • Ameyo Voice with customized IVR where customer call on the published DID and can get routed to their preferred agents based on their DTMF selection.
  • Single-Sign-On with LeadSquared with its knowledge base getting populated in Ameyo’s frames.
  • Voice Log Archiver to store call recordings and help supervisors to keep a track of agent responses.
  • Business-specific comprehensive reports related to process performance, campaign productivity, call details, call history, and particular user session.
  • In order to ensure that the company achieves enhanced CSAT Rate & improves overall productivity, Ameyo offered the following solutions.